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UPDATE... as from Saturday 8/8/20 face masks are now compulsory in all communal areas.
We are now open for business, here are some of the things we have put in place to ensure customer safety.
We have reviewed our existing infection control procedures in order to ensure that we are doing all we can to protect our customers and restrict any potential spread of the virus. Stringent controls are already in place throughout our business and the additional measures we are introducing are precautionary and in line with the best available advice at the time of writing.
Some measures we are taking...
- Contactless check in/out on request (please give 24 hours notice)
- An antibacterial spray is located at the entrance to allow each guest to sanitize the door handles after they have been touched.
- A room only option is available to book online.
- Dining room tables are set 2 meters apart.
- Wear disposable aprons and gloves which are discarded after each room clean.
- Rooms are sealed after cleaning.
- Our Linen provider is incorporating higher temperatures and amended chemical dosing, which will ensure that all items are washed in accordance with NHS infection control guidelines for a healthcare environment standard.
- Regularly sanitized high traffic areas.
- Individual guest details sheet as opposed to a book.
- We have provided each room with hand sanitizer gel for use during your stay.
- Individually wrapped toiletries.
- Tissues are now single use packs as opposed to a large box.
- Breakfast cereals and juices are served rather than self-service.
- All cutlery and crockery will be brought out when guests take a seat for breakfast.
- Cashless payment available by prior arrangement (please give 24 hours notice)
- Guest lounge will be closed until further notice.
- 24-hour room vacancy between guests.
- Reduced capacity.
While you are staying in the area please observe the advice given, to socially distance from others and wash hands thoroughly when you return to your room.
Policy change
We would like to announce changes regarding our Force Majeure policy on guest cancellations that are due to government travel restrictions triggered by the COVID-19 outbreak.
By now, we can expect that our customers are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations.
Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.