Latest News

24/02/20 - you can now check in using the Track and trace system introduced today.

Here are some of the things we have put in place to ensure customer safety.

UPDATE... as from Saturday 8/8/20 face masks are now compulsory in all communal areas.

We have reviewed our existing infection control procedures in order to ensure that we are doing all we can to protect our customers and restrict any potential spread of the virus. Stringent controls are already in place throughout our business and the additional measures we are introducing are precautionary and in line with the best available advice at the time of writing.

Some measures we are taking...

• Contactless check in/out on request (please give 24 hours notice)

• Hand sanitiser is located at the entrance.

• A room only option is available to book online.

• Dining room tables are set 2 meters apart.

• Rooms are cleaned using disposable gloves which are discarded after each room clean.

• Rooms are sealed after cleaning.

• Our Linen provider is incorporating higher temperatures and amended chemical dosing, which will ensure that all items are washed in accordance with NHS infection control guidelines for a healthcare environment standard.

• Regularly sanitized high traffic areas.

• We have provided each room with hand sanitizer gel for use during your stay.

• Individually wrapped toiletries.

• Tissues are now single use packs as opposed to a large box.

• Breakfast cereals and juices are served rather than self-service.

• Cashless payment available by prior arrangement (please give 24 hours notice)

• 24-hour room vacancy between guests.

• Reduced capacity so the number of people in the building is reduced.

While you are staying in the area please observe the advice given, to socially distance from others and wash hands thoroughly when you return to your room. 

Policy change

We would like to announce changes regarding our Force Majeure policy on guest cancellations that are due to government travel restrictions triggered by the COVID-19 outbreak.

By now, we can expect that our customers are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations.

Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.