By staying at White Rose Guest House you are agreeing to the following terms and conditions.
Children and Pets We are an adult only establishment. Sorry, we do not allow pets at this property.
Cancellation By making your booking, our agreement is a legal contract and your deposit is non-refundable under any circumstances. If you cancel a booking less than 14 days before arrival, fail to arrive or leave before the original departure date, we reserve the right to claim the total booking cost, even if we have not yet received your balance. If we succeed in re-letting any portion of the booking, you will no longer be liable for that portion, or we will refund that portion to you if you have already paid it, less a 15% administration fee.
We strongly recommend that you take out holiday insurance to cover any unforeseen circumstances.
Non-availability of Accommodation We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Arrival Your accommodation will be available to you from 2 pm - 5 pm on the day of arrival, unless otherwise arranged. If you have not shown by 5 pm and not advised us of a late arrival, we reserve the right to re let the room. We may not be able to accommodate you if you arrive earlier than the agreed time as we may not be at the property or be busy preparing rooms (please contact us if you wish to drop off your bags prior to check in time). If you are having bags delivered make sure we are aware. If your bags arrive when we are not at the premises and you have failed to notify us, you may incur additional charges from your courier
Late arrival procedure Please ensure you contact us no later than the night before, to let us know if you will be arriving late. Failure to notify us may result in the room being re-let or the full cost of the room being charged. Departure Please be ready to leave the accommodation by 10 am on the day of departure, unless otherwise arranged.
Damages and Breakages Please take care when staying in our property. You are responsible and liable for any breakages or damage which is caused to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, however we may charge for repair or making good if the damage or breakage is significant. If we are unable to re-let the room, all associated costs, including loss of revenue will be charged. Where multiple rooms are reserved, the lead contact will assume responsibility for the whole groups accommodation. Note - in giving your credit/debit card details as a security deposit for the room, you are agreeing that all costs for damages can be charged to your nominated card. A detailed invoice outlining the costs will be sent to your address. (photographic evidence will be taken in case of any dispute)
Behaviour Please consider other paying guests. Persistent and excessive noise or disturbance that affects any other guest will not be tolerated and may lead to the expulsion of any offenders immediately, and without recourse. By behaving in this manner any rights to a refund are relinquished.
Smoking and food White Rose Guest House is a no smoking establishment and no food from external sources is allowed in the guest bedrooms. Note - Failure to abide by this will incur a cleaning charge of £30 which will be applied to your nominated credit/debit card. This charge will be used for the extra time and materials required to clean and refresh room fabrics.
Parking One space per room is available at the rear of the premises. Some of the area is grassed with a mesh top layer which can become slippery when wet, please be cautious when walking on this area in damp conditions. We accept no responsibility for accidents, damage or loss whilst using this area. Any vehicle parked is done so totally at the owners risk. Please be considerate to others by parking in a safe and considerate manner allowing others access and egress from the area. Parking is also available on the road side at the front of the premises, where there are no restrictions.
Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Addition to our terms - COVID-19 Changes regarding our Force Majeure policy on guest cancellations that are due to government travel restrictions triggered by the COVID-19 outbreak.
By now, we can expect that our customers are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations.
Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.